Customer Service

Our goal is to provide you wth the very best products, services and low prices but at the same time give you an insight into the translation software industry. We feel the more you know about translation software the better equipped you are to make a decision on the best software to meet your needs.

If you have any questions about our products or services please do not hesitate to contact us directly at 800-771-9383 or for our international customers you can reach us at  813-949-9383.

	Purchase Orders	Shipping
	Payment Options	Return / Exchange Policy
	Contact Info	Website prices and Information

Purchase Orders
We can accept purchase orders from both State and Local Government agencies, Hospitals, Schools and in some cases from larger companies. Restrictions do apply so please contact us for more information. Note: We cannot accept purchase orders on downloadable products.

If you have any questions contact us at 800-771-9383.

Please be assured your credit card not billed until we ship your order.

TELEPHONE ORDERS  (813) 949-9383     ( 9am - 8pm EST Monday - Friday ) 
If you would rather order by phone or have questions before ordering call us at 800-771-9383.

FAX ORDERS     ( 813) 948-1588 24 hour FAX line   
Print and Fax us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order. Your card information is safe and secure, all faxes arrive in a very secure office with restricted access.

MAIL ORDERS 
We accept, money orders, *checks and major credit cards.
Print and Mail us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.

Make checks Payable to: Imagiforce Inc.

Our Mailing Address:
Imagiforce Inc.
Translation Department
P. O. 340509
Tampa, FL 33694-0509

Shipping is added to your order after you fill in your address, shipments are based on shipping to the continental USA.

Puerto Rico, Alaska and Hawaii can be shipped by Priority Mail by the U.S. Post Office on some items since their rates are more affordable. Higher ticket items will require shipping through a carrier that does offer more reliable tracking information. 

Please remember that we cannot ship to a P.O. Box, we need a physical address. 

International Shipments
 We ship world wide but some restrictions apply. Prices for shipping on our website are for shipments in the USA. We will be happy to supply you with a quote for shipping to your country. Send us and email with your shipping address and the product you wish to order and we will send you back a quote quickly.

We ship internationally daily, you may be surprised how low our rates are for shipping overseas!

Please contact us directly by email for more information - sales@imagiforce.com.

Customs
We mark all international packages with the contents and list the approximate replacement cost of the items on the customs documentation. All customs and import duties are applied when your shipment reaches the destination country, and, as we have no control over these charges and no way to estimate what they will be, these charges are your responsibility. Please contact your local customs office for details on how charges are applied in your locale.

Return / Exchange Policy
Most of our products come with a 15-Day Money Back Guarantee, if you are not completely satisfied with your purchase, email sales@imagiforce.com or call our Customer Service Department at 1-813-949-9383 between 9 and 5 p.m. EST and request help with your return. 

Downloaded products are purchased through our Digital Download store and have different return policy, click here for more information.

*TERMS AND CONDITIONS: 

We have demos (online or CD) and we are happy to do test translations via email before you purchase. 

International orders may be exchanged only when defective.

All items marked "clearance" are not refundable, all sales on these items are final.

All items we sell come with our 30-day Guarantee Against Defects. If your product is defective in any way just send us an Email for a Return Authorization Number. Defective software will be replaced upon receipt of the defective product.   

(Systran Enterprise is not Returnable, prices for this software start at $4000.00, you can request a demo.)

HOW TO MAKE A RETURN:

If you would like to make a return you must first call us at 1-813-949-9383 or email us at sales@imagiforce.com  to obtain an RMA Number. We will not accept any returns without an RMA number, shipments will be refused and returned to you.

If you are returning an item you must do the following in order to receive your refund:

• Return the merchandise to us within 15 days of your original receipt of the order.
• The products must be returned in new, resalable condition.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged.
• All manuals and warranty registration cards must be unmarked.
• You must pay any return shipping expense.
• Display  the RMA number prominently on the outside of the box to avoid delays to your refund.
• Returned products must be received within 7 days from the issuance of the RMA Number

Note:  Packing the product properly for undamaged return is your responsibility.

Please remember to back up all of your data before installing any new software or peripherals; we cannot be responsible for any loss of data.